Contact Us-SSCola
We’re Here to Help with Your Social Security Questions
Get in Touch with SSCola
Whether you have questions about our calculators, need clarification on Social Security benefits, or want to report an issue ā we’re here to help!
Response Time: 2-3 Business Days
How to Reach Us
Email Us
For all inquiries, questions, or feedback
contact@sscola.comClick to send us an email
We respond within 2-3 business days
ā ļø Important: We Cannot Provide Personal Advice
SSCola is an educational resource only. We cannot:
- Provide personalized legal or financial advice
- Access your Social Security account or records
- Determine your eligibility for benefits
- Help with disability applications or appeals
- Calculate your exact benefit amounts (only SSA can do this)
For personal assistance with your benefits:
- Social Security Administration: 1-800-772-1213 (TTY 1-800-325-0778)
- Medicare: 1-800-MEDICARE (1-800-633-4227)
- Disability Attorney: Contact your state bar association for referrals
Our Response Schedule
When to Expect a Response
Email: We respond to all inquiries within 2-3 business days (Monday-Friday, excluding federal holidays).
Peak Times: Response times may be slightly longer during tax season (January-April) and open enrollment periods.
Urgent Questions: For urgent Social Security matters, please contact the SSA directly at 1-800-772-1213.
What We Can Help With
We’re happy to assist with questions about:
ā Using Our Calculators
Questions about how to use our tools, what inputs to enter, or how to interpret results.
ā Understanding Our Content
Clarification on articles, guides, or explanations we’ve published.
ā General Social Security Questions
General questions about how Social Security, Medicare, SSDI, or SSI programs work (not personalized to your situation).
ā Technical Issues
Reporting bugs, broken links, calculator errors, or website problems.
ā Content Suggestions
Ideas for new calculators, articles, or topics you’d like us to cover.
ā Partnership Inquiries
Business partnerships, guest posting, or collaboration opportunities.
What We Cannot Help With
Please note that we cannot provide assistance with:
- ā Personal benefit calculations or eligibility determinations
- ā Disability application assistance or legal advice
- ā Access to your SSA account or personal records
- ā Appeals, hearings, or legal representation
- ā Scheduling SSA appointments
- ā Resolving issues with benefit payments
- ā Medical advice or disability determinations
For these matters, please contact:
- ā Social Security Administration: 1-800-772-1213 or ssa.gov
- ā Medicare: 1-800-MEDICARE or medicare.gov
- ā Disability Attorney: Local bar association for referrals
Frequently Asked Questions
How quickly will you respond to my message?
We respond to all inquiries within 2-3 business days. During peak times (tax season, open enrollment), it may take up to 4-5 business days.
Can you help me apply for disability benefits?
We cannot provide personalized application assistance. For help with disability applications, we recommend contacting a qualified disability attorney or advocate. You can also call SSA at 1-800-772-1213 to start an application.
I found an error in one of your calculators. How do I report it?
Please send us an email at contact@sscola.com with details about which calculator, what inputs you used, and what the unexpected result was. We take accuracy very seriously!
Can you tell me exactly how much I’ll receive in Social Security?
No. Only the Social Security Administration has access to your complete earnings record and can provide an official benefit estimate. You can create a my Social Security account at ssa.gov/myaccount to see your personalized estimate.
Do you offer consulting or one-on-one advice?
No. SSCola is an educational resource only. We do not offer personalized consulting, financial planning, or legal services. If you need personalized advice, please consult with a CFPĀ® financial planner or Social Security attorney.
Can I suggest a topic for a new article or calculator?
Absolutely! We love hearing from our community. Send us an email with your suggestions. We review all suggestions and prioritize based on community interest.
š§ Ready to Contact Us?
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Send Email NowWe’ll respond within 2-3 business days